Operations Excellence
Process Optimisation: Your Team Super Power
Too often as marketers we’re stuck in the hamster-wheel of delivering business as usual. We neglect taking time out to consider operational enhancements that will ultimately boost our team’s effectiveness. On our Ox course, in just 3 sessions, your team will be fast-tracked to gain the confidence to audit and own their processes and embrace the discipline of continuous improvement. Our 3 workshops will solve these common operational issues:
Too Many Manual Processes?
Learn how to automate your operations making the most of available technical solutions (for example: non-coding automation tools and AI).
Need To Free-up Resource?
Teach your team to systematically identify and remove non-value-adding activities with lean management principles to increase productivity.
Teams Operating In Siloes?
Master process standardisation techniques to bring back order. Employ effective governance to stimulate collaboration and ensure regular reviews .
“Oliver’s expertise and strategic thinking were instrumental in transforming our operations. His ability to analyse complex data and identify actionable insights was invaluable. The positive impact of his work is already evident in increased efficiency, reduced time waste, and improved partner interactions. I highly recommend Oliver for any business seeking to optimise its operations.”
Faarya N.
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3 Sessions
Our workshops follow a natural progression from learning how to diagnose current process blockers and challenges, to mapping out systematic, sustainable solutions and ensuring governance after implementation.
Core Focus: Engaging with the benefits and methodology of process efficiency.
- Process definition
- Process mapping techniques
- Operational metrics
- Process Standardisation
Core Focus: diagnosis and solution options.
- Types and origins of waste
- Quantifying waste
- Root-cause analysis
- Solution toolkit: tech and non-tech solutions
Core Focus: owning implementation and further improvement.
- Process Control
- Mechanisms
- Correction of Error
- Change management mechanisms
Battling The Workload Epidemic
In a post-pandemic world filled with economic uncertainty, most organisations are refocusing on ‘doing more with less’ – honing on productivity, efficiency and profits. This has translated into marketing orgs dealing with budget cuts, hiring freezes and ever-growing workloads.
Marketing managers have often defaulted to dealing with high workload in three ways: pushing back, ‘re-prioritising’, or delegating/hiring someone (i.e., most times an intern). But of course, these are imperfect, reactive and unscalable solutions. None of these options effectively reduce workload in the long-run, and sadly very few organisations take the time to understand and combat the culprits of the load.
Meet Your Expert Facilitator
Oliver Ramirez, MSc, mMBA
Oliver is passionate about educating marketers on the ins and outs of operational excellence; a powerful lever that propels marketing teams into driving efficiency, minimising wastage and improving results.
A brand and marketing operations specialist, Oliver has extensive marketing experience across FMCG and Tech. At Henkel, Oliver launched award winning products, conducted £MM nationwide campaigns, and strategised expansion plans for Schwarzkopf.
At Amazon, Oliver led marketing operation projects that drove Prime Video’s EU expansion in EMEA, and introduced workstreams that saved hundreds of hours to the organisation. Oliver is a Marketing Week mMBA alumni and also holds 2 MSc from top European business schools in Marketing and in International Management.
Oliver is also a Kaizen certified instructor (leading philosophy in business operations).
How will you and your team benefit?
Teams learn how to identify issues, deal with them autonomously and maintain improvements. Your team will upskill in operations optimisation. Your team will learn to think and work more efficiently, owning their processes and embracing continuous improvement.
Solve Operational Issues
Learn how to effectively audit processes and then standardise, automate, delegate or remove tasks altogether for increased efficiency.
Process Standardisation
Document best-in-class processes, and roll them account across departments. Centralise methodology but leaving room for creativity.
Control and Governance
Establish governance in your processes to ensure sustainable change and regular review and improvement to ensure optimisation is maintained.
Course Options
£16,500
The Operations Excellence programme: 3 half-day workshops(1 each month). Building from diagnosis through the fundamentals of optimised efficiency to mapping out long-term sustainable solutions.
£30,000
Enhance your team with optimised marketing practice and operations with our 6 session programme, combining both Mx and Ox courses to deliver best-in-class marketing.
FAQs
Each session can be conducted in-person – onsite or online. Whilst we recommend in-person, the workshop can work online. The sessions will be a combination of teaching and applying the techniques using a real-life case study (case study can be catered to your team’s pressing issues).
Once a workshop has been scheduled, participants are encouraged to be open to self-reflection and change, and a willingness to actively apply learned strategies in daily life for optimal results.
Learn process mapping techniques, master how to identify and tackle waste in your operations, establish quality controls and governance, discover a toolkit of solutions (tech and non-tech based) to combat waste, among others. Workshop participants experience an increased confidence in their abilities to perform their job, greater life satisfaction, and progress in personal and professional goals.
To start any service, simply reach out to us via our “Contact” page. You can schedule an initial evaluation call to discuss your goals, answer any questions, and determine the best plan tailored to your needs.
Any marketing team that wants to free-up resource, improve the quality of their deliveries and/or reduce wasteful tasks. Whether you’re facing challenges, looking to scale, or simply upscale your team with the latest operational tools/techniques, our workshops are designed to empower and supercharge you.
Your team should feel empowered to start mapping, standardising and improving their processes. However, we also offer project-based consulting services for more complex issues that require on-site presence and expertise.
Typical classes are 12-15 people. If you have a smaller team, get in touch, we’ll tailor the course to your requirements.
30 MINUTE FREE CALL
Getting you the support that you need
In 30 minutes we will establish how and where we can best help you and your team to optimise – whether that is marketing practice, process or both. Book in your call today.
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